Introduction Best Free Live Chat Apps
Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Best Free Live Chat Apps
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, accessible from the app’s sidebar — there territory all of the incoming requests from the clients. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little attribute is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors department, telling us about each the people on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Best Free Live Chat Apps
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the programs to reply. All messages from social networks appear right in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for developers, which is the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports which monitor the level of your customer service.
In terms of the design, The whole website looks very nice and I can even say that UX doesn’t lack in that section. There’s one thing that confused me when I had been on the primary website, I clicked on the conversation window three times, before I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re looking for a basic live chat option, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are really good in what they offer, and I think They’ll be scaling and supplying other programs with a larger selection of features To meet their future clients. Best Free Live Chat Apps