Why choose Crisp? Best Free Live Chat
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect decision for your business and startup too. You may understand how to compare live talks and that metrics could be significant for you also. Best Free Live Chat
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we tried had this feature, some at higher price tagsothers combined with a poorly executed search feature, and so the background was not available. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we create because we actually wish to make contact with all of them. Endless contacts was what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do at Storyblok, we do not want to limit the user to the use of the system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those triggers are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live chats offer. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we want to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 account for the whole group (which can be cheap with the majority of solutions), or you could go for one chair for every team member. Since we like to have that personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We have begun to compare the very first paid plan against the majority of the high tier programs to observe the way the cost scales . The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was excellent for analyzing. Best Free Live Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we focused on how they operate and function with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we compared the lower tier plans and feature together with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those attribute we didn’t need but might need to pay for. We’re glad to state we believe we have the best fit for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are looking for a live discussion . We’ve updated to the Crisp endless plan a while ago, and are glad that we made that choice. If you’ve got a question or wish to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Best Free Live Chat