Why Select Crisp? Best Free Live Chat For Website
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your business and startup too. You may know how to compare live chats and which metrics might be important for you also. Best Free Live Chat For Website
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity and the pricing seems to outperform the advantage. Our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live chats we tried had this attribute, some at higher price tagsothers combined with a badly executed search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can’t limit on the connections we create because we really want to make contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do in Storyblok, we don’t want to limit the user to the use of this machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks offer. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we like to send specific emails to specific target groups and : we really like the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is rather Intriguing, it’s something you can control. You could choose one account for the entire team (which is cheap with the majority of options ), or you could go for a single seat for every team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid program against the majority of the high tier plans to observe the way the price scales again. The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for testing. Best Free Live Chat For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools – so we focused on how they operate and function with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade programs and feature together with the maximum tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those feature we did not need but would need to pay for. We are glad to say we think we got the best match for us, maybe it will fit as well for you. We found the list of 8 facets above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all customers that are looking for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are glad we made that decision. If you have a query or wish to tell us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Best Free Live Chat For Website