Introduction Best Free Live Chat For Website
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Best Free Live Chat For Website
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, available from the app’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can view your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little feature is put on the right and it is useful when targeting your clients’ needs. What is more, below we have website visitors section, telling us about each of the people on our site.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they want to chat, quick reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is very basic and the other one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Best Free Live Chat For Website
A nice addition that they Provide is what they call a Callback feature. What it does is that people can leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that is not enough, They are throwing an API for programmers, that’s the entire documentation developers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which track the quality of your customer services.
Concerning the design, The whole website looks very nice and that I can even say that UX doesn’t lack in that section. There’s 1 thing which confused me when I had been on the main site , I clicked on the chat window three times, until I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a basic live chat solution, it truly will come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are really good in what they provide, and I believe They’ll be scaling and supplying different programs with a larger range of features To satisfy their future clients. Best Free Live Chat For Website