Introduction Best Free Live Chat For Website
There is no reason live chat should not be simple. Best Free Live Chat For Website
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small businesses deliver instant answers and convert more prospects.
You’re not going to locate anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with customers who need answers quickly.
So let us have a deeper look into the live chat system to understand who it’s ideal for and all of the features are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s generally positive ratings. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate due to its user friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd stated that they were able to convince customers to commit to a purchase within minutes of communication via the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your traffic. For instance, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your site in real-time. So if someone is looking at a pair of sneakers that you sell on your site, you know precisely what to start talking about, and you even have the tools for creating canned responses for specific components of your site. Best Free Live Chat For Website
The obvious start to this particular review is that the true chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees all the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the chats arrive in real-time), but it also allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and after the conversation. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the go. By way of instance, if you need to leave the workplace but still wish to provide the best support on the market, you won’t have to fret about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are carried over to the cellular programs. You have settings for actually carrying out the chats, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your site in real-time. Your customer support is constantly managed, as it functions like texting from your phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the performance for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics with time. You can monitor your client satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you will find for live chat. For instance, a blog is supplied for reading about updates and suggestions, while the Guides page is full of information on how best to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email support in-app and about the web site for all programs. Best Free Live Chat For Website
Pure Chat does not have a free trial. But you don’t want one at all, since the company delivers a solid free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of features you don’t get together with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, one site, unlimited chats each month, per 1 day chat history and native mobile programs.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the former plan and service for ten consumers, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that can assist you in keeping down expenses. In this report, we discuss with you some answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ queries from anyplace.
When deciding upon a live chat software, it’s important that the software integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and small operations with only a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with large aid teams. Best Free Live Chat For Website