Overview Best Free Live Chat
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Best Free Live Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox section, available in the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little attribute is put on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about all the folks on our site.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You’ve just two plans: one is very basic and another one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Best Free Live Chat
A nice addition that they Offer is that which they call a Callback attribute. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to reply. All messages from social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will surely find it very convenient.
If that is not enough, They are throwing an API for developers, that’s the whole documentation developers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the level of your customer service.
In terms of the design, The entire website looks really nice and that I may even say that UX does not lack in that department. There is one thing which confused me though: when I was on the primary site , I clicked on the chat window three days, until I realized I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re searching for a standard live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they offer, and I believe They’ll be scaling and supplying different plans with a larger selection of features To meet their future customers. Best Free Live Chat