Intro Best Free Live Chat
There is no motive live chat shouldn’t be easy. Best Free Live Chat
It’s about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a much too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small businesses provide instant answers and convert more leads.
You’re not likely to locate anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let us have a deeper look to the live chat platform to understand who it is ideal for and which of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it has normally favorable evaluations. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they were in a position to persuade customers to commit to a purchase within moments of communicating through the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you can track your visitors. For instance, if you are sitting on the Pure Chat backend you have the capability to view which users are browsing your website in real time. So if someone is looking at a pair of sneakers that you sell on your site, you understand precisely what to start talking about, and you have the tools for making canned responses for certain components of your site. Best Free Live Chat
The obvious start to this particular review is that the actual chat interface. Does it feel useable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the talks come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you are available for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like prior to, during and after the dialog. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would love to handle live chats while on the move. For example, if you have to leave the office but still want to give the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who is on your website in real-time. Your customer support is constantly handled, since it functions like texting from your phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of example, a site is supplied for reading about updates and suggestions, while the Guides page is full of information on the best way to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and on the website for all programs. Best Free Live Chat
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the provider delivers a strong free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of features you don’t get together with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for one user, one website, boundless chats each month, per one day discussion history and native cellular programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats per month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the previous plan and support for ten users, five websites, an infinite chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for people just testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can help you keep down expenses. In this report, we share with you some responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read these directions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with just a couple of goods and one rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with big support teams. Best Free Live Chat