Why choose Crisp? Best Free Live Chat Software 2015
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect choice for your business and startup too. You may know how to compare live talks and that metrics could be important for you also. Best Free Live Chat Software 2015
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was clear at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we tried had that attribute, a few at higher price tagsothers combined with a poorly executed search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we create because we actually want to make contact with them all. Unlimited contacts was what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the identical way we do in Storyblok, we don’t wish to limit the consumer to the usage of the system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most options we tested and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics those live talks offer. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and again: we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker chairs is rather Interesting, it is something you can control. You could choose one account for the entire team (which is cheap with the majority of solutions), or you might go for a single seat for every team member. Since we want to get this personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We’ve started to compare the very first paid program contrary to most of the high tier plans to observe how the price scales . The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Best Free Live Chat Software 2015
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools already – so we concentrated on how they work and perform together with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower grade plans and feature with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those feature we did not need but might need to pay for. We are pleased to say that we believe we have the best match for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all customers that are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are thankful that we made that decision. In case you’ve got a query or wish to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Best Free Live Chat Software 2015