Overview Best Free Live Chat Software For Website
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Best Free Live Chat Software For Website
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is I could see how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, accessible from the app’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data this handy little feature is put on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors section, informing us about each the folks on our site.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick reply or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You have just two strategies: one is very basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Best Free Live Chat Software For Website
A nice addition that they Offer is what they call a Callback attribute. What it does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to answer. All messages from social networks look directly in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer service.
In terms of the Plan, The entire website looks very nice and I can even say that UX doesn’t lack in that section. There is one thing which confused me when I was on the primary website, I clicked on the chat window three times, until I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re searching for a standard live chat solution, it actually does come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and providing different plans with a larger range of features To satisfy their future customers. Best Free Live Chat Software For Website