Summary Best Free Live Chat Software
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Best Free Live Chat Software
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, accessible from the app’s sidebar — there land each the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this handy little feature is put on the right and it’s invaluable when targeting your clients’ needs. What is more, below we have site visitors department, telling us about all of the folks on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, quick answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is very basic and another one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Best Free Live Chat Software
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is convenient for accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to answer. All messages from social networks appear directly in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time searching through your shop on cellular, they will surely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the whole documentation developers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that monitor the level of your customer service.
Concerning the Plan, The whole website looks very nice and that I may even say that UX doesn’t lack in that section. There’s 1 thing that confused me when I had been on the primary website, I clicked on the conversation window three days, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a standard live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing different programs with a larger range of attributes To meet their future clients. Best Free Live Chat Software