Intro Best Free Live Chat Software
Giving your software the name of a whole Category of applications is quite a bold move. Their name”LiveChat” clearly sends out a message:”we would like to shape the market.” We are going to figure out whether that’s true. Best Free Live Chat Software
It is worth noting that unlike other suppliers within this area, LiveChat invoices you per concurrent user. That means one chair can be used by multiple agents, which can be very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you want more than just four themes and a full discussion history, you ought to take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We know that when you make a decision to buy Live Chat Software it is important not just to observe how pros evaluate it in their reviews, but also to find out whether the actual people and companies which purchase it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a wide selection of social networking websites. The information is then presented in an easy to digest form revealing how many people had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision you won’t regret.
LiveChat is a chat and help desk application Meant for your service and support teams. It includes tools which you can use for your internet sales and promotion, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse to clients and possible clients directly on your sites and in real time.
There are 3 Major components of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross-platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Capabilities, and probably the most number of tools among the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the most outstanding enterprise chat solutions relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your visitors in real time. You can check if they are utilizing shopping cart, or abandoning an order–and encourage them to talk if they do. Your helpdesk team agent can speak to more people in less time compared with a phone representative. The software can quickly generate reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the speed of your group’s answers and evaluate how to improve the service. Best Free Live Chat Software
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing system built into the stage. With this alone, you acquire a substantial edge over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and telephone can’t handle, and lets you get rid of lengthy queues while engaging clients with your quick replies. Its ticket management capacity allows to supply tickets from chat and emails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that may be used to spot areas which can be improved and optimized. It is possible to quantify chat duration, first response times, and queued visitors. These reports, along with staffing forecast, can enable you to adjust the number of brokers to cover all chats. Clients may also see the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window types (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that provides you greater flexibility and management such as easily altering any part of the chat window, both regarding appearances as well as behaviour. You can even add your personal social networking buttons so your customers can reach your lover page straight from chat, and even customize agent profiles not just with names and titles but also with actual photographs to get the best outcomes. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and service that provides not only an efficient and reliable communications platform along with your clients, but also goals and revenue tracker. Embedding a few lines of code on your own websites and you’re good to go, permitting a real-time tool to engage and interact with your visitors or customers, and measuring the outcomes of these engagement. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime global access and operation for your online business. Best Free Live Chat Software
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees at the history she had been asking for a return policy. As he anticipates — she would like to return her sneakers. As it is Simon who copes with returns, Dave transports Jane to Simon. Dave also tags the conversation as”return”.
Characteristics: discussion background, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks clients’ activity on the site. He notices that John Parker spends some time on a particular merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a favorable feedback about business’s customer service.
Characteristics: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to understand what is shop’s return policy. She needs an answer to her question when possible but she doesn’t like making calls. Luckily, she can start a chat with a live conversation agent. Jane types inside her question unaware that Dave can already see exactly what she is writing. As her question is quite a common one, Dave enters a previously saved message, so he does not need to write it on. Jane sends her message and within a second she receives a link to the return policy and a full explanation of steps she should take. She finishes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (roughly $39 billed yearly ) Ideal for fulltime assistance staff
Business Plan: $50 each seat/month billed yearly (roughly $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We were surprised that compared to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be handled more easily by your team with different statuses (open( pending, solved).
It’s not the most affordable live chat applications but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of obtaining a live chat program, I believe they would need to look no further. Best Free Live Chat Software