Background Best Free Live Chat Software
There’s no motive live chat should not be simple. Best Free Live Chat Software
It is about connecting with your clients and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more leads.
You are not going to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with customers who need answers fast.
So let us take a deeper look to the live chat platform to understand who it is best for and which of the features are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s generally favorable ratings. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate because of its user-friendly interface. They also like how the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within moments of communication via the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He explained that making it difficult to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you may track your visitors. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your site in real-time. So if somebody is looking at a pair of sneakers you sell on your website, you know exactly what to begin talking about, and you have the tools for creating canned answers for specific components of your website. Best Free Live Chat Software
The obvious start to this review is the actual chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your site before, the representative on the backend sees each the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats arrive in real time ), but it also lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like before, during and after the conversation. Feel free to change around colours, set triggers for when the chat box pops open and configure the forms that you want people to fill out before speaking to you.
You have the opportunity to go with the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would love to manage live chats while on the go. By way of example, if you need to leave the office but still wish to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are carried over to the mobile apps. You have settings for actually executing the talks, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer service is constantly handled, since it functions just like texting from the phone.
The reporting is one of the strongest sections of Chat, since it not only provides you the functionality for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you will discover for live chat. For instance, a site is supplied for reading about updates and suggestions, while the Guides page is full of information on how to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email support in-app and about the web site for all plans. Best Free Live Chat Software
Pure Chat doesn’t have a free trial. But you do not want one at all, since the provider delivers a strong free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics that you don’t get together with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, one website, unlimited chats per month, per 1 day discussion history and native mobile apps.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you get everything from the previous plan and support for ten consumers, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep expenses down. In this report, we share with you a few answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that aren’t satisfied with their services. Read these directions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
When deciding upon a live chat software, it’s important that the program integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and small operations with just a few goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with big support groups. Best Free Live Chat Software