Why choose Crisp? Best Free Live Chat Software WordPress
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right decision for your business and startup as well. You may know how to compare live talks and that metrics might be important for you also. Best Free Live Chat Software WordPress
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing appears to outperform the advantage. So our choice was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had this feature, a few at higher price tagsothers combined with a badly executed search feature, therefore the history was not accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we create because we really want to make contact with all of them. Unlimited contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do in Storyblok, we don’t wish to restrict the consumer to the usage of this machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we tested and largely available in the first paid program.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live talks provide. To be honest, we are not sending many emails, because we also hate spam on the side. Therefore we like to send specific emails to particular target groups and : we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Interesting, it’s something you can control. You could choose one account for the whole team (which can be cheap with most options ), or you could go for one chair for each team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We’ve started to compare the very first paid plan contrary to the majority of the high tier plans to see the way the price scales . The greatest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for analyzing. Best Free Live Chat Software WordPress
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our resources – so we concentrated on how they operate and perform together with Slack. We tested some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower tier programs and feature together with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those feature we didn’t need but would have to pay for. We’re glad to state we believe we got the very best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all of customers who are searching for a live chat . We’ve updated to the Crisp unlimited plan some time ago, and are glad we made that decision. If you have a query or want to tell us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Best Free Live Chat Software WordPress