Why choose Crisp? Best Free Live Chat Support
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the right choice for your company and startup as well. You will understand how to compare live talks and that metrics could be important for you also. Best Free Live Chat Support
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re looking for quality support rather than quantity and the pricing seems to outperform the benefit. So our decision was apparent at that moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had this feature, a few at higher price tagsothers together with a badly executed search feature, therefore the background was not accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we create because we really wish to earn contact with all of them. Endless contacts was what we were looking for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do at Storyblokwe do not wish to restrict the consumer to the usage of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in all options we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics those live talks offer. In all honesty, we are not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to particular target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is rather Intriguing, it’s something you can control. You could choose 1 account for the whole group (which can be cheap with most solutions), or you might go for a single chair for each team member. Since we want to get this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We’ve begun to compare the very first paid plan contrary to most of the high tier plans to see how the price scales again. The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was great for analyzing. Best Free Live Chat Support
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools – so we focused on how they work and perform together with Slack. We tested some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower grade plans and feature together with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those attribute we didn’t need but would need to cover. We are pleased to say we think we have the very best match for us, maybe it will fit as nicely for you. We saw the list of 8 aspects above is all you need to find your best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We could have had the exact same experience with other live chats too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all customers who are looking for a live chat . We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a query or wish to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Best Free Live Chat Support