Intro Best Free Live Chat Support
Giving your software the title of an entire Category of applications is quite a daring move. Their title”LiveChat” clearly sends a message out:”we want to shape the marketplace .” We’ll find out if that is true. Best Free Live Chat Support
It is worth noting that unlike other providers within this space, LiveChat invoices you a concurrent user. That means one seat may be used by multiple agents, which can be very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you need more than only four topics and a complete discussion history, you should have a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it’s important not just to observe how pros evaluate it in their reviews, but also to find out if the actual people and companies which purchase it are actually happy with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a broad range of social networking sites. The data is then presented in an easy to digest form showing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools which you could use for your internet sales and promotion, web analytics, and live customer care or service requirements. The platform enables you and your team to talk to customers and potential clients directly on your websites and in real time.
There are 3 main elements of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross platform capacities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of attributes and Abilities, and probably the greatest number of tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, client participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation polls, and much more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become of the very outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your visitors in real time. You can check if they’re using shopping cart, or abandoning an arrangement –and invite them to chat if they do. Your helpdesk team representative can speak to more people in less time compared with a telephone agent. The software can quickly create reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the speed of your group’s responses and evaluate how to improve your service. Best Free Live Chat Support
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. For this , you acquire a substantial advantage over your competitors, letting you quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot manage, and allows you to remove lengthy queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from chat and emails, label tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports that may be used to spot areas that may be optimized and improved. It’s possible to quantify chat length, first reaction times, and queued visitors. These reports, together with staffing prediction, can enable you to correct the amount of brokers to pay for all chats. Customers may also find the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and control such as easily changing any part of the chat window, both regarding appearances as well as behavior. You could even add your own social networking buttons so that your customers can reach your lover page straight from discussion, and even personalize agent profiles not just with names and titles but also with real photographs to get the best results. Further, you have to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce revenue and support providing you not only an efficient and dependable communications platform along with your customers, but also goals and sales tracker. Embedding a few lines of code on your sites and you are good to go, permitting a real-time tool to engage and interact with your visitors or clients, and measuring the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime global access and operation for your internet business. Best Free Live Chat Support
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees in the background she was asking for a return policy. As he expects — she wants to return her shoes. As it is Simon who copes with returns, Dave transports Jane into Simon. Dave also tags the conversation because”yield”.
Characteristics: discussion history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a specific merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, therefore John decides to make a purchase. John leaves a favorable feedback about business’s customer services.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to know what is shop’s return policy. She wants an reply to her question as soon as possible but she does not like making calls. Luckily, she is able to begin a conversation with a live conversation agent. Jane types inside her question oblivious that Dave can see what she’s writing. As her query is rather a common person, Dave enters a previously saved message, so he does not need to write it over. Jane sends her message and inside a second she receives a link to the return coverage and a complete explanation of steps she should take. She finishes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged annually (or $39 billed yearly ) Ideal for fulltime assistance team
Business Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our site before, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with different statuses (open( pending( solved).
It is not the cheapest live chat applications but surely among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I think that they would have to look no further. Best Free Live Chat Support