Background Best Free Live Chat Support
There is no reason live chat shouldn’t be simple. Best Free Live Chat Support
It is all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small companies provide instant answers and convert more leads.
You’re not likely to find anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let’s have a deeper look to the live chat platform to understand who it’s ideal for and all of the attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally positive evaluations. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user-friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they have been able to persuade customers to commit to a purchase within moments of communication via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you can track your visitors. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your website in real time. So if somebody is considering a pair of sneakers you sell on your website, you know precisely what to begin speaking about, and you have the tools for making canned answers for certain components of your site. Best Free Live Chat Support
The obvious beginning to this particular review is the true chat interface. Does this feel useable for both beginners and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees all the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the talks arrive in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like prior to, during and after the dialog. Feel free to modify around colors, set triggers for when the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which is fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d like to handle live chats while on the move. By way of instance, if you need to leave the workplace but still wish to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the cellular apps. You’ve got settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer service is continually managed, since it works just like texting from your cell phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics over time. You can track your client satisfaction to make decisions about your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll discover for live chat. By way of instance, a blog is supplied for studying about updates and tips, while the Guides page is full of information about how best to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email service in-app and about the web site for many programs. Best Free Live Chat Support
Pure Chat does not have a free trial. But you do not want one at all, since the company offers a strong free plan you could continue to use for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don’t get with the free bundle.
Let us Look at what programs you can Pick from:
Free — For $0 you get support for one user, one website, boundless chats per month, a one day discussion history and native mobile apps.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and support for ten consumers, five websites, an infinite chat history and the ability to eliminate the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can help you keep expenses down. In this report, we share with you a few answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who aren’t pleased with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ queries from anyplace.
When deciding upon a live chat software, it is important that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with only a few products and one rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with large aid groups. Best Free Live Chat Support