Why Select Crisp? Best Free Live Chat Support Software
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the perfect choice for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you too. Best Free Live Chat Support Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality support rather than quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we attempted had this feature, some at higher price tags, others combined with a poorly implemented search feature, therefore the background wasn’t available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we make because we really wish to earn contact with them all. Endless contacts was what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do in Storyblok, we don’t want to restrict the consumer to the usage of the machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content according to some metrics people live chats provide. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we like to send certain mails to specific target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Intriguing, it is something that you can control. You could choose one account for the entire group (which is cheap with the majority of options ), or you might go for a single chair for every team member. Since we like to have this personal approach to our customers the notion of using one account for the whole group was dropped instantly. We have started to compare the first paid program contrary to most of the high tier programs to see the way the cost scales . The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for analyzing. Best Free Live Chat Support Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our resources already – so we concentrated on how they work and perform together with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and feature together with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those attribute we did not need but would have to pay for. We are pleased to state that we think we got the very best match for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all customers who are searching for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are thankful we made that choice. If you have a question or want to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Best Free Live Chat Support Software