Background Best Free Web Chat Software
There’s no reason live chat shouldn’t be easy. Best Free Web Chat Software
It is about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software that helps small companies deliver instant answers and convert more leads.
You’re not going to locate anything mad with this particular tool, but that is the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather simple to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat system to understand who it is best for and which of the features are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it has generally positive ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to set up and navigate due to its user-friendly interface. They also like the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable overview of Chat on G2 Crowd said they were able to convince customers to commit to a buy within minutes of communication via the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it hard to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you may monitor your visitors. For instance, if you’re sitting on the Chat backend you’ve got the ability to see which users are browsing your site in real time. So if somebody is considering a pair of shoes that you sell on your website, you understand exactly what to start talking about, and you even have the tools for creating canned answers for certain components of your site. Best Free Web Chat Software
The obvious beginning to this review is that the actual chat interface. Does it feel usable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees all of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are available for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d like to manage live chats while on the go. By way of instance, if you have to leave the office but still want to provide the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your website in real-time. Your customer service is continually handled, as it functions just like texting from the cell phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics with time. You can track your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you’ll find for live chat. For instance, a blog is provided for reading about updates and suggestions, while the Guides page is full of advice about the best way to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email service in-app and on the website for many programs. Best Free Web Chat Software
Pure Chat does not have a free trial. However, you do not need one at all, because the provider delivers a strong free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats each month, per 1 day chat history and native cellular apps.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the former plan and support for ten consumers, five websites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free program for individuals just testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may help you keep expenses down. In this article, we share with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not satisfied with their services. Read these directions to learn the cancelation terms and other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with large support teams. Best Free Web Chat Software