Why choose Crisp? Best Free Website Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the perfect choice for your business and startup too. You may know how to compare live chats and which metrics could be significant for you too. Best Free Website Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our choice was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tags, others together with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the contacts we create because we really want to make contact with them all. Unlimited contacts was what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do in Storyblokwe do not want to limit the consumer to the use of this system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most options we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content based on some metrics people live talks provide. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is rather Interesting, it is something you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of options ), or you could go for a single chair for each team member. Since we like to have this personal approach to our clients the notion of using one accounts for the entire team was dropped immediately. We have started to compare the first paid program contrary to most of the high tier plans to see the way the cost scales again. The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was excellent for testing. Best Free Website Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they operate and perform together with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we contrasted the lower grade programs and feature together with the maximum tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those attribute we didn’t need but might have to cover. We’re pleased to state we think we have the very best fit for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all of clients that are looking for a live chat . We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you’ve got a query or wish to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Best Free Website Chat Software