Overview Best Live Chat 2015
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are many customizable facets of this particular tool, and using live chat available on your site is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Best Live Chat 2015
The Live chat app is a great deal more involved than your normal client. You will have the ability to see each of the visitors that are on your website at any given time, as well as their own IP address, their own referral origin, their regional time, operating system and a whole lot more. While some of the info is going to be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site which seems somewhat old fashioned. It looks like it’s packed with ads, except it is only a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps which you should take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between representatives. The other agent can follow-up the case and reply within minutes. It’s useful when an agent doesn’t have the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Best Live Chat 2015
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The image on the main page is a Stock image which provides you the impression that everything there does not have any character as well. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer support on your site, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the ideal option or all the plans. They provide 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight in what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you may discover there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this program a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. Best Live Chat 2015