Why Select Crisp? Best Live Chat Application
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the perfect decision for your company and startup as well. You may know how to compare live chats and which metrics might be significant for you also. Best Live Chat Application
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we tried had this feature, some at higher price tags, others combined with a poorly executed search feature, therefore the background wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can not restrict on the contacts we create because we actually wish to earn contact with them all. Unlimited contacts was what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do in Storyblokwe don’t want to restrict the consumer to the use of this system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics those live talks provide. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send specific emails to specific target groups and : we really like the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is rather Interesting, it is something that you can control. You could choose 1 account for the entire team (which is cheap with the majority of options ), or you could go for one chair for every team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid plan contrary to most of the high tier programs to see the way the price scales again. The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for analyzing. Best Live Chat Application
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they work and function with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier programs and attribute together with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those feature we didn’t need but would have to cover. We are glad to say we think we have the best fit for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are looking for a live chat . We have updated to the Crisp endless plan a while ago, and are thankful we made that decision. If you have a question or wish to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Best Live Chat Application