Introduction Best Live Chat Apps
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Best Live Chat Apps
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many measures are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox section, available in the app’s sidebar — there territory each of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little feature is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we have website visitors section, informing us about each of the people on our website.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they want to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and another one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Best Live Chat Apps
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their number and you can call them back at your earliest convenience. On their website they are stating:”Chat is suitable for accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation programmers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that track the quality of your customer service.
In terms of the design, The whole website looks very nice and that I can also say that UX doesn’t lack in that department. There’s 1 thing which confused me when I had been on the main websiteI clicked on the conversation window three days, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are searching for a basic live chat option, it actually will come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they offer, and I believe They’ll be scaling and supplying different plans with a larger selection of features To meet their future clients. Best Live Chat Apps