Why Select Crisp? Best Live Chat Companies
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right decision for your company and startup too. You will know how to compare live chats and which metrics might be important for you too. Best Live Chat Companies
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our choice was clear at that moment: we had to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the cost scaling was interesting. All live talks we tried had this attribute, some at higher price tags, others combined with a poorly executed search feature, and so the history was not accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can not limit on the contacts we make because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do in Storyblokwe don’t wish to restrict the user to the usage of this system (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics people live talks provide. To be honest, we’re not sending many emails, because we also hate spam on our side. So we like to send specific emails to specific target groups and again: we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is rather Intriguing, it’s something that you can control. You could choose one account for the whole group (which is cheap with the majority of solutions), or you could go for a single seat for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We’ve begun to compare the first paid plan contrary to the majority of the high tier plans to observe the way the price scales . The greatest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Best Live Chat Companies
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they work and perform together with Slack. We tested some of these and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade programs and feature together with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those attribute we did not need but would have to cover. We’re glad to say that we believe we got the best fit for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all of clients that are searching for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. In case you have a query or wish to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Best Live Chat Companies