Introduction Best Live Chat Companies
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and using live chat available on your own site is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Best Live Chat Companies
The Live chat program itself is a great deal more involved than your normal customer. You will be able to see every one of the visitors that are on your website at any particular time, in addition to their own IP address, their referral origin, their regional time, working system and much more. Though some of this information is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site which seems a little old fashioned. It looks like it is full of advertisements, but it’s only a website version of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you should take, like customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If you want to match your Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving agents. The other representative can follow the situation and answer within seconds. It is helpful when an agent does not have the knowledge to solve the case. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Best Live Chat Companies
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The image on the main page is a Stock picture which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your website, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the best alternative or each the plans. They provide 3 plans — little business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info provides you an insight into what clients are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A little old look of the application, you might discover there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (out of additional operators) can be retrieved with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. Best Live Chat Companies