Why choose Crisp? Best Live Chat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the perfect decision for your business and startup as well. You will understand how to compare live chats and which metrics might be important for you also. Best Live Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our decision was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we attempted had that attribute, a few at higher price tagsothers together with a poorly implemented search feature, and so the background was not available. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can not restrict on the contacts we create because we actually want to earn contact with all of them. Endless contacts was what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do in Storyblokwe do not want to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics those live chats provide. To be honest, we’re not sending many emails, because we hate spam on the side. So we want to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the entire team (which is cheap with most solutions), or you could go for a single chair for each team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We’ve begun to compare the very first paid plan against most of the high tier programs to observe the way the cost scales . The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for testing. Best Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our resources – so we focused on how they operate and function with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier plans and feature together with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those feature we didn’t need but might have to pay for. We are pleased to say we think we got the best match for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all of customers who are searching for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. If you have a question or want to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Best Live Chat