Why Select Crisp? Best Live Chat Customer Service
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right decision for your business and startup as well. You will know how to compare live chats and which metrics could be significant for you too. Best Live Chat Customer Service
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live chats we attempted had that feature, a few at higher price tagsothers together with a poorly implemented search feature, therefore the background wasn’t accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we really want to make contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do at Storyblokwe do not wish to restrict the user to the usage of the machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content based on some metrics people live chats provide. To be honest, we are not sending many emails, because we hate spam on our side. So we like to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent seats is kinda Interesting, it is something you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you might go for one seat for each team member. Since we like to get this personal approach to our customers the notion of using one account for the whole group was dropped instantly. We’ve begun to compare the first paid plan against most of the high tier programs to see the way the cost scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Best Live Chat Customer Service
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they work and function with Slack. We analyzed some of them and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and attribute with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”end” and those feature we did not need but might need to cover. We’re pleased to state that we think we have the very best match for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all clients who are searching for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you’ve got a question or want to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Best Live Chat Customer Service