Background Best Live Chat Customer Service
There’s no reason live chat shouldn’t be easy. Best Live Chat Customer Service
It’s all about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program which helps small companies provide instant replies and convert more leads.
You are not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with customers who need answers fast.
So let us have a deeper look to the live chat platform to know who it is ideal for and which of the attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has generally favorable evaluations. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to setup and navigate due to its user-friendly interface. They also like the way the tab switches into an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they were able to convince customers to commit to a purchase within moments of communication via the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you may track your traffic. For example, if you are sitting on the Pure Chat backend you have the capability to view which users are browsing your website in real time. So if someone is looking at a pair of shoes you sell on your website, you understand precisely what to start speaking about, and you have the tools for creating canned answers for certain parts of your site. Best Live Chat Customer Service
The obvious start to this review is the true chat interface. Does this feel useable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have occurred before. It functions just like an instant messenger, (in which the chats come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are offered for chatting so that customers know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like prior to, during and following the conversation. Don’t hesitate to modify about colours, set triggers for as soon as the chat box pops open and then configure the types that you want people to fill out before talking to you.
You have the opportunity to go with the default option stylings (which is fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d love to manage live chats while on the move. For example, if you need to leave the office but still wish to provide the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your site in real time. Your customer service is constantly handled, since it functions like texting from your phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you’ll find for live chat. By way of example, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information about the best way to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page gives you a good idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email support in-app and on the web site for all programs. Best Live Chat Customer Service
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider delivers a strong free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get together with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for one user, one website, boundless chats each month, per 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you get everything out of the previous plan and support for ten consumers, five sites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free plan for individuals simply testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep expenses down. In this article, we discuss with you a few responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t pleased with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the program integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with just a few goods and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with big support groups. Best Live Chat Customer Service