Introduction Best Live Chat Examples
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the particular tool, and having live chat available on your site is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Best Live Chat Examples
The Live chat program itself is a great deal more involved than your normal client. You will be able to observe every one of the visitors which are on your site at any given time, in addition to their own IP address, their own referral source, their regional time, operating system and a whole lot more. Though some of this info is going to be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a site that seems somewhat old fashioned. It seems like it is packed with ads, except it is just a website edition of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you should take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats between agents. Another representative can follow-up the situation and reply within seconds. It’s helpful when an agent does not have the knowledge to address the instance. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Best Live Chat Examples
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the belief that everything there doesn’t have any character too. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your website, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your best alternative or all of the plans. They offer 3 plans — small business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you might discover there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) can be accessed with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to provide this program a download, try it out for 30 days, and choose in the end of the free period whether you’d like to keep from that point. Best Live Chat Examples