Overview Best Live Chat For Website
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Best Live Chat For Website
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is I could see how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox section, available in the app’s sidebar — there territory all the incoming requests from your clients. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about all the people on our website.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, fast reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Best Live Chat For Website
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the apps to reply. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for developers, that’s the entire documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the quality of your customer service.
In terms of the design, The whole site looks really nice and I can also say that UX doesn’t lack in that department. There’s 1 thing which confused me when I had been on the main website, I clicked on the chat window three days, before I realized I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are searching for a basic live chat option, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they provide, and I think They will be scaling and supplying other programs using a larger range of features To satisfy their future clients. Best Live Chat For Website