Intro Best Live Chat For Website
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the particular tool, and using live chat available on your site is a procedure that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Best Live Chat For Website
The Live chat program is much more involved than your normal client. You’ll be able to see each of those visitors which are on your website at any particular time, in addition to their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this info will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a website which looks a little old fashioned. It looks like it is full of ads, except it is just a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats between agents. The other representative can follow-up the situation and reply within seconds. It’s helpful when an agent does not possess the knowledge to address the case. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Best Live Chat For Website
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the home page is a Stock image which provides you the impression that everything there does not have any character as well. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best option or all of the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information gives you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the program, you may find there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from there. Best Live Chat For Website