Intro Best Live Chat Greetings
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable aspects of this tool, and having live chat which can be found on your own site is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Best Live Chat Greetings
The Live chat app itself is a great deal more involved than your average customer. You’ll have the ability to see each of those visitors that are on your site at any given time, in addition to their own IP address, their referral source, their local time, working system and a whole lot more. Though some of this info will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You are attracted to a site which seems somewhat old fashioned. It seems like it’s packed with advertisements, but it’s only a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you should take, like customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions involving representatives. The other representative can follow-up the situation and reply within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Best Live Chat Greetings
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The picture on the main page is a Stock picture which gives you the impression that everything there does not have any personality too. The movie tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character might have no impact on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every two months, every six months and yearly. Paying annually is the best alternative or each of the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight in what clients are searching for. You have tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you may discover there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of additional operators) can be accessed with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Best Live Chat Greetings