Summary Best Live Chat
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Best Live Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, available in the program’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little feature is put on the correct and it’s useful when targeting your clients’ needs. What is more, below we have website visitors section, informing us about all the people on our site.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they want to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Best Live Chat
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not make you change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for developers, which is the whole documentation programmers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the quality of your customer services.
In terms of the design, The whole website looks really nice and I may even say that UX does not lack in that department. There’s 1 thing that confused me though: when I had been on the primary websiteI clicked on the conversation window three days, until I realized I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a standard live chat solution, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and providing different programs with a wider selection of features To satisfy their future clients. Best Live Chat