Why Select Crisp? Best Live Chat Platforms
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right decision for your company and startup too. You may know how to compare live talks and that metrics might be important for you too. Best Live Chat Platforms
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live talks we tried had this feature, a few at higher price tags, others combined with a poorly implemented search feature, and so the history was not accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually wish to make contact with them all. Endless contacts was exactly what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the identical way we do at Storyblokwe do not wish to limit the consumer to the usage of this system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in all solutions we tested and largely available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics those live chats provide. To be honest, we are not sending many emails, because we hate spam on our side. So we want to send specific emails to particular target groups and : we really like the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is rather Interesting, it’s something you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of options ), or you might go for one chair for every team member. Since we like to have this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We have begun to compare the first paid program against the majority of the high tier plans to see the way the cost scales . The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for analyzing. Best Live Chat Platforms
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower tier programs and attribute with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we did not need but might need to pay for. We’re glad to state we believe we got the best match for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to find your best fit.
We made contact with incredible great people (thank You!) And companies all over the globe. We might have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers that are looking for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that decision. In case you have a query or want to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Best Live Chat Platforms