Background Best Live Chat Platforms
There’s no reason live chat should not be easy. Best Live Chat Platforms
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that helps small businesses provide instant answers and convert more prospects.
You’re not going to locate anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with customers who need answers fast.
So let’s take a deeper look to the live chat platform to know who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally positive ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to set up and navigate due to its user-friendly interface. They also like how the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a buy within minutes of communicating via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He explained that this makes it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you know exactly what to begin talking about, and you have the instruments for creating canned responses for certain parts of your site. Best Live Chat Platforms
The obvious beginning to this review is the actual chat interface. Does it feel useable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your site before, the agent about the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks come in real time ), but in addition, it lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like prior to, during and after the conversation. Feel free to change about colors, set triggers for as soon as the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You have the opportunity to decide on the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d love to manage live chats while on the move. By way of instance, if you need to leave the office but still want to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are carried over to the cellular apps. You’ve got settings for actually carrying out the chats, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your site in real-time. Your customer support is constantly managed, as it functions just like texting from your cell phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll find for live chat. By way of example, a blog is provided for reading about updates and suggestions, while the Guides page is filled with information on how best to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email service in-app and on the website for many plans. Best Live Chat Platforms
Pure Chat does not have a free trial. However, you don’t want one at all, since the provider delivers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics that you don’t get together with the free bundle.
Let us Look at what programs you can Pick from:
Free — For $0 you get support for a single user, one website, boundless chats per month, a 1 day chat history and native mobile programs.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you get everything from the former plan and support for ten users, five websites, an infinite chat history and the ability to remove the Pure Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may help you keep expenses down. In this report, we share with you a few answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not pleased with their services. Read these directions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
When deciding upon a live chat program, it’s important that the program integrates with other software your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with only a couple of products and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with large support groups. Best Live Chat Platforms