Why choose Crisp? Best Live Chat Programs
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect choice for your business and startup too. You will know how to compare live talks and that metrics could be significant for you too. Best Live Chat Programs
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our choice was clear at that moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live talks we tried had this attribute, some at higher price tags, others together with a poorly executed search feature, therefore the background was not available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we make because we actually want to make contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the same way we do in Storyblok, we do not wish to limit the user to the use of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a good way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we tested and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics people live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we want to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is kinda Interesting, it is something that you can control. You could choose one accounts for the whole team (which can be cheap with the majority of solutions), or you could go for a single seat for every team member. Since we want to have this personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We’ve started to compare the first paid program contrary to most of the high tier plans to see how the price scales . The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Best Live Chat Programs
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower grade plans and attribute together with the maximum tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those attribute we did not need but would have to cover. We’re glad to say we think we have the best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all of clients who are looking for a live chat . We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you have a question or wish to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Best Live Chat Programs