Intro Best Live Chat Providers
There is no motive live chat shouldn’t be easy. Best Live Chat Providers
It’s about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small companies deliver instant answers and convert more prospects.
You’re not likely to find anything crazy with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with customers who need answers quickly.
So let us take a deeper look to the live chat platform to understand who it’s ideal for and all of those features are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s normally favorable ratings. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is simple to set up and navigate due to its user-friendly interface. They also like the way the tab switches into a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd stated that they have been able to convince customers to commit to a purchase within moments of communication via the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you may track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the ability to view which users are surfing your website in real-time. So if somebody is looking at a pair of shoes that you sell on your site, you understand precisely what to start speaking about, and you have the tools for making canned responses for certain components of your site. Best Live Chat Providers
The obvious start to this review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees all the customer information and interactions that have happened before. It works just like an instant messenger, (where the chats arrive in real time ), but it also lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like prior to, during and after the conversation. Don’t hesitate to change about colors, set causes for when the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would love to handle live chats while on the move. For example, if you have to leave the office but still wish to provide the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are carried over to the mobile programs. You have settings for actually carrying out the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real time. Your customer support is continually handled, since it works just like texting from your cell phone.
The coverage is one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll discover for live chat. For example, a site is supplied for studying about updates and suggestions, while the Guides page is filled with information on how to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email support in-app and about the web site for all programs. Best Live Chat Providers
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider offers a strong free plan you could continue to use for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats each month, a 1 day chat history and native mobile apps.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything from the former plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything from the previous plan and support for ten consumers, five websites, an infinite chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for people just testing out the machine, but the true operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping expenses down. In this article, we share with you some responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with just a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with big support teams. Best Live Chat Providers