Intro Best Live Chat
There is no motive live chat shouldn’t be easy. Best Live Chat
It is all about connecting with your clients and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies provide instant replies and convert more prospects.
You’re not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with customers who need answers fast.
So let’s have a deeper look to the live chat platform to know who it’s best for and all of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the net and decided that it has normally favorable ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is simple to set up and navigate because of its user-friendly interface. They also like the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said they have been in a position to convince customers to commit to a buy within minutes of communicating through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out with notifications. He explained that this makes it hard to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the ideal time depends on how well you may monitor your visitors. For instance, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you understand exactly what to start speaking about, and you have the instruments for creating canned responses for specific parts of your site. Best Live Chat
The obvious beginning to this review is that the true chat interface. Does this feel useable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your website before, the representative about the backend sees each the customer information and interactions that have occurred before. It works just like an instant messenger, (where the chats come in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like before, during and after the dialog. Feel free to modify around colours, set causes for as soon as the chat box pops open and then configure the types that you want people to fill out before talking to you.
You have the chance to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who would love to manage live chats while on the move. For example, if you need to leave the workplace but still want to give the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are all taken over to the cellular programs. You have settings for actually executing the talks, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer service is constantly managed, since it works like texting from your cell phone.
The reporting is one of the strongest sections of Chat, since it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you will find for live chat. For example, a site is supplied for studying about updates and suggestions, while the Guides page is filled with information on how best to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page gives you an idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email support in-app and about the website for all plans. Best Live Chat
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the provider delivers a solid free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of features that you don’t get together with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, boundless chats per month, per 1 day chat history and native mobile programs.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the previous plan and support for ten users, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we discuss with you a few responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t pleased with their services. Read these instructions to learn the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
When choosing a live chat program, it’s important that the program integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and small operations with just a few products and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with large aid teams. Best Live Chat