Overview Best Live Chat Service For Websites
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Best Live Chat Service For Websites
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, available in the app’s sidebar — there land each of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors section, informing us about all of the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24ퟀ�”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is very basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Best Live Chat Service For Websites
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on cellular, they will surely find it rather convenient.
In case that is not enough, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that track the quality of your customer services.
Concerning the design, The whole website looks really nice and that I may also say that UX doesn’t lack in that department. There’s 1 thing which confused me when I had been on the main websiteI clicked on the chat window three times, before I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are searching for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing different programs with a wider range of attributes To meet their future clients. Best Live Chat Service For Websites