Overview Best Live Chat Service For Websites
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat available on your website is a procedure that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Best Live Chat Service For Websites
The Live chat app itself is much more involved than your average client. You’ll have the ability to observe every one of the visitors that are on your website at any given time, in addition to their own IP address, their own referral origin, their regional time, operating system and a whole lot more. While some of the information is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a site that seems somewhat old fashioned. It looks like it’s packed with advertisements, except it’s only a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your Site’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats involving agents. Another representative can follow-up the case and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Best Live Chat Service For Websites
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the belief that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might not have any effect on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best alternative or each the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight in what clients are looking for. You have tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the program, you may find there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All features (outside of further operators) could be accessed with this free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and support that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to keep from that point. Best Live Chat Service For Websites