Introduction Best Live Chat Sites
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Best Live Chat Sites
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, accessible from the app’s sidebar — there territory each the incoming requests from your clients. Then, we have a section Chats, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information — this convenient little attribute is put on the correct and it is useful when targeting your customers’ needs. What’s more, below we have website visitors section, informing us about each the people on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, fast reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Best Live Chat Sites
A nice addition that they Provide is what they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that is not enough, They’re throwing an API for developers, that’s the entire documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the quality of your customer service.
Concerning the design, The entire site looks really nice and that I can also say that UX does not lack in that department. There is 1 thing which confused me when I was on the primary websiteI clicked on the conversation window three days, until I understood I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a standard live chat option, it truly does come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and supplying other programs with a larger range of features To meet their future customers. Best Live Chat Sites