Introduction Best Live Chat Sites
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the tool, and having live chat available on your own website is a process which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Best Live Chat Sites
The Live chat app itself is much more involved than your average customer. You will have the ability to observe every one of those visitors that are on your site at any given time, in addition to their own IP address, their own referral source, their regional time, working system and a whole lot more. While some of this information is going to be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You are attracted to a website which seems somewhat old fashioned. It seems like it’s packed with advertisements, but it is just a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Website’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats involving agents. Another representative can follow the situation and reply within seconds. It is helpful when an agent does not possess the knowledge to solve the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Best Live Chat Sites
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might have no impact on customer service on your site, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is your best option or each of the plans. They provide 3 plans — little business with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info provides you an insight in what customers are looking for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you might discover there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (out of further operators) could be retrieved with this absolutely free time trial period. Provide Support will not always harass you if you don’t take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and support that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Best Live Chat Sites