Intro Best Live Chat Sites
There’s no motive live chat shouldn’t be simple. Best Live Chat Sites
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses deliver instant replies and convert more leads.
You are not going to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with clients who need answers fast.
So let us have a deeper look into the live chat system to understand who it is ideal for and all of those attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its features include unlimited brokers, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally positive ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the program is simple to setup and navigate due to its user-friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd said they have been in a position to convince customers to commit to a buy within moments of communicating through the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you may track your traffic. For instance, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real time. So if someone is looking at a pair of sneakers you sell on your website, you know exactly what to start talking about, and you even have the tools for making canned responses for specific parts of your website. Best Live Chat Sites
The obvious beginning to this review is that the actual chat interface. Does this feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like prior to, during and after the conversation. Don’t hesitate to modify about colours, set causes for when the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to handle live chats while on the move. For example, if you need to leave the workplace but still want to give the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually carrying out the talks, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer support is continually handled, since it functions just like texting from the cell phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. By way of instance, a site is provided for studying about updates and suggestions, while the Guides page is full of advice about how best to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll have to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email support in-app and about the website for many plans. Best Live Chat Sites
Pure Chat does not have a free trial. However, you do not want one at all, since the provider offers a solid free plan you can continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get together with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for a single user, one site, unlimited chats each month, a 1 day chat history and native cellular apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 a month you get everything out of the former plan and support for ten users, five sites, an infinite chat history and the ability to remove the Chat branding.
We like the Free plan for people just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep down expenses. In this report, we share with you a few answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read the following directions to learn the cancelation terms and other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s important that the software integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with large support teams. Best Live Chat Sites