Why Select Crisp? Best Live Chat Software 2015
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect decision for your company and startup too. You may know how to compare live talks and that metrics might be significant for you too. Best Live Chat Software 2015
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others together with a badly implemented search feature, therefore the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can not limit on the contacts we make because we actually want to make contact with them all. Endless contacts was what we were searching for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do at Storyblok, we do not want to restrict the user to the use of this machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we analyzed and largely available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics those live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Interesting, it is something you can control. You could choose one accounts for the whole team (which can be cheap with the majority of options ), or you could go for a single seat for every team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the first paid plan against the majority of the high tier plans to see the way the cost scales . The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Best Live Chat Software 2015
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools already – so we concentrated on how they work and perform with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower grade programs and attribute with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those feature we didn’t need but would have to cover. We’re pleased to say we think we have the very best fit for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers that are searching for a live discussion themselves. We have updated to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you’ve got a query or want to inform us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Best Live Chat Software 2015