Why Select Crisp? Best Live Chat Software 2016
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right decision for your company and startup as well. You may understand how to compare live chats and which metrics could be significant for you too. Best Live Chat Software 2016
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity and the pricing appears to outperform the benefit. Our choice was apparent at that moment: we had to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tagsothers combined with a badly executed search feature, therefore the history was not available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake already once. We can not limit on the connections we create because we actually wish to earn contact with them all. Unlimited contacts was exactly what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do at Storyblokwe do not wish to restrict the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should be able to send relevant content based on some metrics people live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. So we like to send specific mails to specific target groups and : we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent seats is kinda Interesting, it’s something that you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you could go for one seat for each team member. Since we want to get this personal approach to our customers the idea of using one account for the whole group was dropped immediately. We have begun to compare the first paid program contrary to the majority of the high tier plans to observe the way the price scales . The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Best Live Chat Software 2016
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade programs and attribute together with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those feature we did not need but might have to cover. We’re pleased to state that we believe we have the very best match for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are searching for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are glad that we made that decision. In case you have a question or wish to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Best Live Chat Software 2016