Intro Best Live Chat Software 2016
There’s no motive live chat shouldn’t be easy. Best Live Chat Software 2016
It is about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more prospects.
You’re not likely to find anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers fast.
So let’s have a deeper look to the live chat platform to understand who it is best for and which of the attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has normally positive evaluations. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a buy within minutes of communication via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their products without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that making it difficult to keep agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your visitors. For instance, if you are sitting on the Chat backend you have the capability to view which users are surfing your site in real-time. So if someone is looking at a pair of sneakers that you sell on your site, you understand precisely what to begin talking about, and you have the tools for making canned responses for specific parts of your website. Best Live Chat Software 2016
The obvious start to this review is that the actual chat interface. Does it feel usable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees each of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the chats arrive in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like before, during and after the conversation. Feel free to modify around colours, set triggers for as soon as the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You have the chance to go with the default option stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would love to manage live chats while on the go. By way of instance, if you need to leave the office but still want to provide the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually carrying out the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your website in real-time. Your customer service is constantly managed, as it functions like texting from the cell phone.
The reporting is just one of the strongest parts of Chat, because it not only provides you the functionality for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you’ll find for live chat. For instance, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with advice about the best way to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email service in-app and about the web site for many plans. Best Live Chat Software 2016
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the company delivers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of characteristics that you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats each month, per one day discussion history and native mobile apps.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything from the former plan and service for ten consumers, five websites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free plan for individuals simply testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that may assist you in keeping expenses down. In this report, we share with you a few responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t pleased with their services. Read these directions to find out the cancelation terms along with other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it’s essential that the program integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with big aid teams. Best Live Chat Software 2016