Why choose Crisp? Best Live Chat Software 2017
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your company and startup too. You may know how to compare live chats and which metrics could be significant for you also. Best Live Chat Software 2017
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our decision was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we tried had that attribute, some at higher price tagsothers together with a badly executed search feature, therefore the history wasn’t available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we create because we actually wish to earn contact with them all. Unlimited contacts was what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do at Storyblokwe do not want to limit the consumer to the use of the machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live chats offer. In all honesty, we are not sending many emails, because we also hate spam on the side. So we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Intriguing, it’s something that you can control. You could choose one account for the entire team (which is cheap with most options ), or you could go for one chair for every team member. Since we like to get that personal approach to our customers the notion of using one account for the whole group was dropped immediately. We have begun to compare the very first paid plan against the majority of the high tier plans to see how the cost scales again. The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for testing. Best Live Chat Software 2017
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower tier plans and attribute with the highest tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those feature we didn’t need but might need to pay for. We’re glad to say that we believe we got the best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 aspects above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of clients that are searching for a live chat . We have upgraded to the Crisp endless plan some time ago, and are glad that we made that decision. In case you’ve got a question or want to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Best Live Chat Software 2017