Why choose Crisp? Best Live Chat Software 2018
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right choice for your business and startup too. You will know how to compare live chats and which metrics might be significant for you too. Best Live Chat Software 2018
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we tried had this feature, a few at higher price tagsothers together with a badly executed search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we create because we actually want to make contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do in Storyblokwe do not want to limit the user to the usage of the system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we analyzed and largely available in the first paid program.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send pertinent content according to some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on the side. So we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Intriguing, it is something that you can control. You could choose one account for the whole group (which can be cheap with most options ), or you could go for a single chair for each team member. Since we like to have this personal approach to our clients the idea of using one account for the whole team was dropped instantly. We have started to compare the very first paid program against the majority of the high tier programs to see the way the cost scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for testing. Best Live Chat Software 2018
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we focused on how they operate and perform together with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower tier programs and attribute together with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we did not need but would have to cover. We’re glad to say we think we have the best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all customers that are looking for a live chat themselves. We have updated to the Crisp unlimited plan a while ago, and are glad we made that decision. If you have a query or want to tell us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Best Live Chat Software 2018