Why choose Crisp? Best Live Chat Software Available
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the right decision for your company and startup too. You may know how to compare live talks and that metrics might be important for you also. Best Live Chat Software Available
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others combined with a badly implemented search feature, therefore the history wasn’t accessible. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can’t limit on the connections we create because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do at Storyblokwe do not want to restrict the user to the usage of this machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and largely available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live chats provide. To be honest, we are not sending many emails, because we also hate spam on our side. Therefore we want to send specific mails to specific target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is kinda Interesting, it’s something that you can control. You could choose one account for the whole team (which can be cheap with most options ), or you could go for a single seat for each team member. Since we like to have this personal approach to our clients the idea of using one account for the entire group was dropped immediately. We have started to compare the first paid program contrary to the majority of the high tier programs to see the way the cost scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for analyzing. Best Live Chat Software Available
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we focused on how they operate and function with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower grade plans and feature together with the maximum tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those feature we did not need but might need to cover. We are glad to state we believe we got the very best fit for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients that are searching for a live chat themselves. We’ve updated to the Crisp endless plan a while ago, and are glad we made that choice. If you have a question or want to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Best Live Chat Software Available