Why choose Crisp? Best Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right choice for your company and startup too. You will know how to compare live talks and that metrics could be important for you also. Best Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity as well as the pricing appears to outperform the benefit. So our choice was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had that feature, some at higher price tags, others combined with a badly executed search feature, and so the background was not accessible. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we create because we really wish to make contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the same way we do at Storyblokwe do not wish to restrict the consumer to the usage of this system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live talks offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of options ), or you might go for one chair for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We’ve started to compare the first paid program against the majority of the high tier programs to see how the cost scales . The highest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Best Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools – so we focused on how they work and perform together with Slack. We analyzed some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for the customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade programs and feature with the highest tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”end” and those feature we did not need but would have to pay for. We’re glad to state that we think we have the best fit for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all of clients that are searching for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that choice. If you’ve got a query or want to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Best Live Chat Software