Why choose Crisp? Best Live Chat Software For Ecommerce
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right decision for your business and startup too. You may know how to compare live talks and that metrics could be significant for you also. Best Live Chat Software For Ecommerce
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing seems to outperform the benefit. Our choice was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tags, others together with a badly implemented search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we create because we really wish to make contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do at Storyblok, we do not wish to limit the user to the use of this system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live chats offer. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we like to send certain emails to specific target groups and again: we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire team (which can be cheap with most options ), or you might go for a single chair for each team member. Since we want to get this personal approach to our customers the notion of using one account for the entire team was dropped instantly. We have started to compare the first paid program against the majority of the high tier programs to observe the way the price scales again. The highest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for testing. Best Live Chat Software For Ecommerce
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools – so we focused on how they work and function with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower grade plans and feature together with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those attribute we didn’t need but would need to pay for. We’re pleased to state we think we have the best fit for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you need to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of customers that are searching for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that choice. If you’ve got a question or want to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Best Live Chat Software For Ecommerce